Refund policy

New Product (Jewelry, Accessories, Candles, Statuary) returns and exchanges:

• We offer a 10 day exchange or money back guarantee on all new merchandise returned in new condition. New condition is defined as: unworn, never used, with all original tags perfectly attached (never removed), and in the original packaging. 

• We charge a 20% restocking/return fee on all returns made for buyer's remorse, all purchases made 'by accident' and on all new items that are not returned in new condition as described above. All of our products are accurately represented.

• If we have sent you the wrong product by mistake or if an item was damaged by the post office, we will replace the product and waive the return fee. We will cover the return shipping on any item we have sent by mistake.

• 10 Day Ring Exchange - if your ring doesn't fit and you need a new size, we are happy to accept exchanges for up to 10 days after receipt. The ring to be exchanged must be in new condition in order to exchange.

• If an item was damaged during shipment, please send photos of the original damaged package prior to opening, if possible.

• If you need to make a return or exchange, please contact us within 10 days after receiving your order.

• Cancellations made before shipment for no reason (buyer's remorse, found a cheaper deal elsewhere, the dog (or child) placed the order, etc) will be charged a 15% cancellation fee.